It’s a known fact that some airlines and concert ticket promotors etc add extras at the end of the checkout process before you pay, but I could not believe that it’s catching on with some e-commerce sites are starting to do the same thing.
I was on a site ordering a product from a fairly well known sports/cycle website and went through the checkout process and was informed that I had free delivery which I thought was a bonus.
Then the big usability clanger, They added quick delivery charge of £3.99 without asking the user first so the total increased.
I do believe this is something that the user should make the decision on if they want a quicker delivery or not. Retailers/airlines, concert ticket promotors etc must realise the public hate this and would love you more if you gave them the decision to make not you.
Credit Card Charges
This brings me to the dreaded credit card charges which apparently are going to be outlawed by the Government that airlines etc are charging per person. Now if you are an MP that has been involved in getting this pushed through, have you actually thought about this.
Yes, you will get this law pushed through and as you put it “claim it will be a great triumph for the consumer”. WRONG…..
All they will do is move the charge which was labelled as a credit card charge and rename it as admin fees.
I think what needs to be done is having a law to say that the total price has to be displayed with charges at all times through the process, but to be honest this is common sense and will not happen very soon.